Your data, our promise
BigPickle Digital Solutions ("we," "us," "our," "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website (bigpickle.com.au), use our Services, submit inquiry forms, or interact with us in any way.
This Privacy Policy applies to all personal data we collect, regardless of how it's collected (website forms, email, phone calls, social media, third-party tools, etc.).
Personal Data is any information relating to an identified or identifiable individual, including:
Usage Data is automatically collected data about how you interact with our Services, such as pages visited, time spent on pages, browser type, operating system, and geographic location (inferred from IP address).
We may receive your information from your employer or colleagues, third-party service providers, social media platforms, lead generation platforms, or public business directories.
We use your data to provide the Services described in our SOW or Schedule, process payments, communicate about project status, troubleshoot technical issues, and respond to inquiries.
We send promotional emails about our Services (with your consent), maintain contact lists for follow-up communications, create targeted advertising campaigns, and conduct market research.
We analyze website usage to identify improvement opportunities, understand user behavior, measure campaign effectiveness, and test new features.
We maintain records required by law, respond to legal requests, prevent fraud, enforce our Terms and Conditions, and protect the rights and safety of BigPickle, our clients, and the public.
We share data with third parties who provide essential services:
All service providers are contractually obligated to protect your data with security measures, use data only for specified purposes, and not share data with unauthorized third parties.
We may disclose data if required by law or in response to government agencies, court orders, regulatory authorities, or subpoenas. We will provide notice of such disclosures unless legally prohibited.
If BigPickle is involved in a merger, acquisition, bankruptcy, or sale of assets, your data may be transferred. You will be notified before your data becomes subject to a different Privacy Policy.
We may share aggregated, de-identified data (statistics, trends, demographics) with third parties without restriction. This data cannot identify you.
BigPickle implements reasonable security measures to protect your data:
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use industry-standard security, we cannot guarantee absolute security.
We retain your data only as long as necessary for providing Services, legal compliance (tax records are kept for 5-7 years), resolving disputes, or business purposes. If you request deletion, we will delete data within 30 days, except where legally required to retain it.
Depending on your location, you may have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. We will provide it in a clear, portable format within 30 days.
You have the right to correct inaccurate or incomplete data.
You may request deletion of your data, subject to legal exceptions. We will delete data within 30 days unless we're legally required to retain it.
You may request that we limit how we use your data while we verify its accuracy or resolve disputes.
You have the right to request a machine-readable copy of your data and to transfer it to another service provider.
You may object to our processing of your data, particularly for marketing communications, profiling, or automated decision-making.
If we're processing data based on your consent, you may withdraw consent at any time.
Cookies are small text files stored on your device that remember preferences and track behavior. We use cookies to remember login information, analyze website traffic, personalize content and advertising, and improve website functionality.
When you first visit bigpickle.com.au, we ask for your consent to non-essential cookies. You may accept all cookies, reject non-essential cookies, or customize which cookies you allow.
You can disable cookies in your browser settings. However, some website features may not work properly without cookies.
Our website may contain links to third-party websites (social media, partners, resources). BigPickle is not responsible for the privacy practices of third-party sites. We recommend reviewing their Privacy Policies before providing your information.
Our website may include embedded content from third parties such as social media plugins (Facebook, LinkedIn, Instagram), video players (YouTube, Vimeo), analytics tools (Google Analytics), and maps (Google Maps). These third parties may collect data according to their own privacy policies.
BigPickle's Services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal data from children. If we learn that a child has provided personal data, we will delete it promptly.
If you believe a child has provided data to us, please contact privacy@bigpickle.com.au immediately.
Your data may be transferred to and stored in countries outside Australia, including the United States (cloud hosting, payment processors), European Union (service providers), and other jurisdictions where our service providers operate.
By providing data to BigPickle, you consent to international transfers. We ensure adequate safeguards are in place, including Standard Contractual Clauses (for GDPR compliance) and contractual protections with service providers.
BigPickle may update this Privacy Policy to reflect changes in our data practices, new technologies, changes in privacy laws, or feedback from users.
We will post the updated policy on this page, update the "Last Updated" date, send email notification for material changes, and require your consent for significant changes (if legally required).
Your continued use of our Services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:
For complaints about data handling: