PRIVACY
POLICY.

01INTRODUCTION

BigPickle Digital Solutions ("we," "us," "our," "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website (bigpickle.com.au), use our Services, submit inquiry forms, or interact with us in any way.

This Privacy Policy applies to all personal data we collect, regardless of how it's collected (website forms, email, phone calls, social media, third-party tools, etc.).

02WHAT IS PERSONAL DATA

Personal Data is any information relating to an identified or identifiable individual, including:

• Name, email address, phone number, postal address
• Business name, company information, job title
• IP address, device identifiers, cookie data
• Browsing history and website usage information
• Payment information and billing details
• Communications you send to us (emails, messages, feedback)
• Information about your business, goals, and digital marketing needs

Usage Data is automatically collected data about how you interact with our Services, such as pages visited, time spent on pages, browser type, operating system, and geographic location (inferred from IP address).

03HOW WE COLLECT PERSONAL DATA

3.1 Data You Provide Directly

• Contact Forms: When you submit inquiry forms on bigpickle.com.au
• Email Communications: When you email us directly
• Phone & Video Calls: When you call or video conference with us
• Service Requests: When you request a proposal or quote
• Payment Information: When you provide billing details (processed by secure payment gateways)
• Consultations: When you discuss your business needs with our team

3.2 Data Collected Automatically

• Cookies: Small text files stored on your device to remember preferences
• Analytics Tools: Google Analytics, heatmaps, and other tracking tools
• Web Beacons & Pixels: Invisible tracking elements in emails and pages
• Server Logs: Automatic records of your IP address, browser, and access time
• Third-Party Integrations: Data shared with CRM platforms, email tools, and advertising platforms

3.3 Data from Third Parties

We may receive your information from your employer or colleagues, third-party service providers, social media platforms, lead generation platforms, or public business directories.

04WHY WE COLLECT YOUR DATA

4.1 Contractual Purposes

• To provide Services you've requested
• To send invoices and billing information
• To track project progress and deliverables
• To communicate about your agreement

4.2 Legal Compliance

• To comply with Australian Consumer Law
• To maintain financial and tax records
• To respond to legal requests or government inquiries
• To prevent fraud and detect illegal activity

4.3 Legitimate Interests

• To improve our website and Services
• To send marketing communications (with your consent)
• To analyze website performance and user behavior
• To provide customer support and troubleshoot issues

4.4 Your Consent

• To send newsletters or promotional emails
• To collect optional information beyond what's needed for Services
• To use advanced analytics or tracking technologies

05HOW WE USE YOUR DATA

5.1 Service Delivery

We use your data to provide the Services described in our SOW or Schedule, process payments, communicate about project status, troubleshoot technical issues, and respond to inquiries.

5.2 Marketing & Business Development

We send promotional emails about our Services (with your consent), maintain contact lists for follow-up communications, create targeted advertising campaigns, and conduct market research.

5.3 Analytics & Improvement

We analyze website usage to identify improvement opportunities, understand user behavior, measure campaign effectiveness, and test new features.

5.4 Legal & Compliance

We maintain records required by law, respond to legal requests, prevent fraud, enforce our Terms and Conditions, and protect the rights and safety of BigPickle, our clients, and the public.

06WHO WE SHARE YOUR DATA WITH

6.1 Service Providers

We share data with third parties who provide essential services:

• Cloud hosting providers (Amazon AWS, Google Cloud)
• Email service providers (SendGrid, Mailchimp)
• CRM platforms (HubSpot, Pipedrive)
• Payment processors (Stripe, PayPal)
• Analytics tools (Google Analytics, Hotjar)
• Advertising platforms (Google Ads, Meta Business Suite)
• Project management tools (Asana, Monday.com)

All service providers are contractually obligated to protect your data with security measures, use data only for specified purposes, and not share data with unauthorized third parties.

6.2 Legal Requirements

We may disclose data if required by law or in response to government agencies, court orders, regulatory authorities, or subpoenas. We will provide notice of such disclosures unless legally prohibited.

6.3 Business Transfers

If BigPickle is involved in a merger, acquisition, bankruptcy, or sale of assets, your data may be transferred. You will be notified before your data becomes subject to a different Privacy Policy.

6.4 Anonymous & Aggregated Data

We may share aggregated, de-identified data (statistics, trends, demographics) with third parties without restriction. This data cannot identify you.

07HOW WE PROTECT YOUR DATA

7.1 Security Measures

BigPickle implements reasonable security measures to protect your data:

• SSL/TLS encryption for all data transmitted over the internet
• Secure password hashing for account credentials
• Access controls limiting who can view sensitive data
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems
• Data backup and disaster recovery procedures

7.2 Limitations

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use industry-standard security, we cannot guarantee absolute security.

7.3 Data Retention

We retain your data only as long as necessary for providing Services, legal compliance (tax records are kept for 5-7 years), resolving disputes, or business purposes. If you request deletion, we will delete data within 30 days, except where legally required to retain it.

08YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

8.1 Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide it in a clear, portable format within 30 days.

8.2 Right of Rectification

You have the right to correct inaccurate or incomplete data.

8.3 Right of Erasure (Right to Be Forgotten)

You may request deletion of your data, subject to legal exceptions. We will delete data within 30 days unless we're legally required to retain it.

8.4 Right to Restrict Processing

You may request that we limit how we use your data while we verify its accuracy or resolve disputes.

8.5 Right to Data Portability

You have the right to request a machine-readable copy of your data and to transfer it to another service provider.

8.6 Right to Object

You may object to our processing of your data, particularly for marketing communications, profiling, or automated decision-making.

8.7 Right to Withdraw Consent

If we're processing data based on your consent, you may withdraw consent at any time.

8.8 How to Exercise Your Rights

09COOKIES & TRACKING TECHNOLOGIES

9.1 What Are Cookies?

Cookies are small text files stored on your device that remember preferences and track behavior. We use cookies to remember login information, analyze website traffic, personalize content and advertising, and improve website functionality.

9.2 Types of Cookies

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Track how you use our website (Google Analytics)
• Marketing Cookies: Enable targeted advertising (Google Ads, Meta Pixel)
• Third-Party Cookies: Set by partners and advertisers

9.3 Cookie Consent

When you first visit bigpickle.com.au, we ask for your consent to non-essential cookies. You may accept all cookies, reject non-essential cookies, or customize which cookies you allow.

9.4 Disabling Cookies

You can disable cookies in your browser settings. However, some website features may not work properly without cookies.

10THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites (social media, partners, resources). BigPickle is not responsible for the privacy practices of third-party sites. We recommend reviewing their Privacy Policies before providing your information.

Our website may include embedded content from third parties such as social media plugins (Facebook, LinkedIn, Instagram), video players (YouTube, Vimeo), analytics tools (Google Analytics), and maps (Google Maps). These third parties may collect data according to their own privacy policies.

11CHILDREN'S PRIVACY

BigPickle's Services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal data from children. If we learn that a child has provided personal data, we will delete it promptly.

If you believe a child has provided data to us, please contact privacy@bigpickle.com.au immediately.

12INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and stored in countries outside Australia, including the United States (cloud hosting, payment processors), European Union (service providers), and other jurisdictions where our service providers operate.

By providing data to BigPickle, you consent to international transfers. We ensure adequate safeguards are in place, including Standard Contractual Clauses (for GDPR compliance) and contractual protections with service providers.

13CHANGES TO THIS PRIVACY POLICY

BigPickle may update this Privacy Policy to reflect changes in our data practices, new technologies, changes in privacy laws, or feedback from users.

We will post the updated policy on this page, update the "Last Updated" date, send email notification for material changes, and require your consent for significant changes (if legally required).

Your continued use of our Services after changes constitutes acceptance of the updated policy.

14CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

For complaints about data handling: